Management

The Management Board, composed of the Director-General, the four department directors and the Head of Strategy, Communications and International Relations is the organisation’s highest-level management structure. Together they capture all scientific, technical, administrative and managerial expertise required to deliver the programmes and activities approved by Council.

The Operations and Services to Users department exploits all EUMETSAT operational satellite systems, delivers data, product and support services to users, including training, and plans new services in response to their needs.

The Programme Preparation and Development department prepares new programmes and creates the conditions for their approval by the Council. It manages the design, development and validation of new operational satellite systems until they are handed over to the Operations and Services to Users department.

Organised by competence, the Technical and Scientific Support department provides technical, scientific and management support to the development and operations of EUMETSAT satellite systems, and provides process and quality assurance support to management.

The Administration department manages the financial and human resources and the regulatory framework for the organisation. It is responsible for the legal, financial, and procurement processes and internal support services, including management of the headquarters infrastructure.

The Strategy, Communication and International Relations Division provides advice on EUMETSAT policy, strategy and on relations with non-member states and international organisations. It also undertakes internal and external communication activities in support of the strategy.

The Chief Scientist provides guidance on all scientific aspects of strategic relevance to EUMETSAT, with emphasis on prospective activities, international partnerships and internal assessment.

The Quality Management Unit provides the Director-General and the Management Board with an independent assessment of the effectiveness and efficiency of the organisation’s management system in addition to the management of associated risks. It also proposes related improvements where necessary.

The EUMETSAT quality policy reflects the commitment to continual improvement and applies to the design and the effective and efficient operations of all processes within the organisation. It encompasses the:

• Monitoring and control of all key processes by setting up and maintaining the EUMETSAT Management System (EMS) conforming to the requirements of ISO 9001:2015.
• Ensures that the needs and expectations of the users of products, data and services delivered by EUMETSAT are known and understood through appropriate mechanisms.
• Meets agreed user needs and expectations by ensuring that the most appropriate processes, resources and infrastructure are in place and secured.
• Ensures that the Secretariat and the EMS operate in compliance with applicable requirements, including identification and processing of non-conformities, and with maximum effectiveness and efficiency.
• Ensures that the EMS continues to meet the organisation’s needs, by regularly evaluating data generated in the operation of the EMS and from other sources, and establishing internal quality audits based on risks.
• Strives for continual improvement of the EMS by implementing improvements identified by systematically evaluating performance and other data or by considering proposals for improvement made by individuals.